Our call center application is a slimmed down version of the ordering site to allow a restaurant's call center agent to quickly place orders on behalf of the customer.
Orders submitted via call center will be processed just like the customer placed the order themselves. The call center agent can have more flexibility and less restriction to follow compared to the customer:
- Payment types
- Menus and menu items
- Lead/prep time override
- Service types
The customer data base is the same. If a customer has ordered online before, the call center agent will able find them, access their account, repeat an order or create a new order for them. They can also easily place future orders, edit an order, or cancel an order on behalf of the customer.