This month we are featuring one of our loyalty program partners, Paytronix. A leading provider of loyalty, gift and email solutions, Paytronix is one of the most versatile platforms in the industry. Through its innovative software design and integrations with widely used restaurant POS systems, clients are empowered with the flexibility necessary to build unique, brand-enhancing programs. More than 350 of the most forward-thinking chains are enjoying highly valuable, long lasting customer relationships and
The competitive nature of the restaurant industry is driving brands to increasingly look to technology to solve problems and foster business growth. Customers are seeking out convenience, resulting in a trend towards on-demand delivery. The National Restaurant Association reports that 34% of consumers opt for delivery more frequently when technology makes it accessible to do so. Now more than ever, restaurants must focus on providing a superior customer experience in order to be successful. As
We had a great time at the MURTEC Executive Summit in Nashville last month. We were thrilled to host the Breakthrough Awards and enjoyed connecting with industry contacts! Congratulations to the winners – McAlister’s Deli (Customer Engagement Innovator) and TGI Fridays (Enterprise Innovator). McAlister’s developed an online and mobile engagement platform that allows the brand to offer a seamless mobile and online ordering experience and drive increased customer loyalty and spend through targeted CRM.
We had a great time at FSTEC connecting with new and old industry friends! As always, FSTEC is a compelling technology conference, offering insight into security, software development and marketing—a great mix of food and tech!
Trade show season is here and we are excited to showcase our latest developments in digital ordering at FSTEC2018 Oct. 1st - 3rd in Orlando and at the MURTEC Executive Summit Oct. 17th -19th in Nashville. As part of FSTEC, we have made a contribution to the Charitable Alliance of Restaurant and Retail Executives (CARRE), a foundation that endorses leadership through charitable giving. FSTECH partners with CARRE and benefits the Share Our Strength No Kid Hungry campaign,
It’s been a busy summer for shopper lockers with Amazon launching its Hub apartment delivery lockers, enabling residents to access packages from a range of senders and Home Depot has been installing lockers in many of its locations so customers who place online orders can easily pick up their items at the store. In addition, Walmart is installing what it calls “pickup towers.” The 16-foot orange towers, which can hold about 300 items, offer a video
Giving customers what they want, when they want it is a driving force behind Panda Express’ partnership with third-party delivery system Uber Eats. Panda Express is one of the first restaurant chains to take advantage of Uber Eats’ new Menu and Order APIs (application program interfaces). The Menu API allows participating restaurant chains to create and modify menus in real time while the Order API pushes new order notifications and allows order download from Uber
The restaurant industry is living in a digital world - from mobile ordering to delivery and in-store kiosks – and, there are no indicators that these trends are slowing down as the customer experience continues to thrive on immediate gratification. Kiosks are making their mark and proving their relevance with a convenient and efficient digital ordering alternative to waiting in line. Kiosks are engaging to customers, and allow the customer to tailor their own experience
Hospitality Technology (HT) magazine is now accepting nominations for the 2018 MURTEC Breakthrough Awards. The MURTEC Breakthrough Awards honor restaurant companies for outstanding achievement in business innovation. The awards are presented to operators for leveraging groundbreaking technology and innovative strategies to improve customer engagement and/or the overall enterprise. The MURTEC Breakthrough Awards are sponsored by NovaDine, an enterprise-class digital and mobile ordering solution provider to the restaurant industry. Now in its 13th year, the MURTEC Breakthrough Awards will
Advancements in technology continue to change how restaurants serve customers, especially when it comes to online ordering. A Fortune restaurant technology survey found the percentage of orders booked using a mobile device is now 6.6 percent of the total and exceeded the quantity placed verbally over the telephone. Restaurants with online ordering cater to a growing generation of consumers with on-demand expectations and we predict restaurant technology will keep up with this demand in 2018. Here are
Panda Express Case Study Empowering the Guest Experience with Online Ordering Situation As the largest Asian segment restaurant chain in the United States, with more than 2,000 locations, Panda Express executives recognized a shift in customer’s preferences and expectations regarding convenience. Four years ago, they began searching to find the right solution to help the brand increase sales, reach new guests and improve access. The decision to develop an online ordering platform for Panda
We’re back from a busy and productive few weeks at MURTEC and the Restaurant Leadership Conference (RLC) showcasing our feature-rich online ordering solutions and latest developments in digital ordering. It was thrilling to spend time meeting with restaurant industry leaders to share the depth of our abilities and better understand their unique needs. Conferences like these are interesting and this year was exceptional. It’s an incredible time of progress as online ordering, demand generation, and
Braum’s Ice Cream & Dairy Chooses NovaDine to Launch Digital & Kiosk Ordering Raleigh, NC – April 12, 2018 - NovaDine, an online ordering software solution for the restaurant industry, has been selected as the digital ordering partner/system for Braum’s Ice Cream & Dairy Stores. Oklahoma City based Braum’s plans to pilot the new service this summer. The service will then be rolled out to the 280 locations that
Experiencing chargebacks with some of your online orders and can't win the disputes? NovaDine's new 3D Secure support will help you fix this problem. This feature adds an additional security layer for online credit and debit card transactions to prevent fraud, and shifts chargeback responsibility to the merchant provider. To learn more about this feature, please contact us at: Telephone: +1 877 857-0111 E-mail: email@example.com
NovaDine sponsored the first Murtec Breakthrough Awards event in New York City, where our CEO presented the Enterprise Innovator and Customer Engagement Innovator awards. NovaDine was chosen to provide a topic for the MURTEC Topic Table discussions at the group lunch. Our topic was 'Improving Customer Order Ahead Experience' focusing on Just in time food production and Order accuracy. We had a full table and everyone left the table with a little more knowledge on the topic. Dave