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Blog

Giving customers what they want, when they want it is a driving force behind Panda Express’ partnership with third-party delivery system Uber Eats. Panda Express is one of the first restaurant chains to take advantage of Uber Eats’ new Menu and Order APIs (application program interfaces). The Menu API allows participating restaurant chains to create and modify menus in real time while the Order API pushes new order notifications and allows order download from Uber
The restaurant industry is living in a digital world - from mobile ordering to digital delivery and in-store kiosks - there doesn’t seem to be any indicators that these trends are slowing down as the customer experience continues to rely on a digital focus. Kiosks are making their mark and proving they are here to stay with a convenient and fast digital ordering alternative to waiting in line. Kiosks are not only engaging to customers,
Hospitality Technology (HT) magazine is now accepting nominations for the 2018 MURTEC Breakthrough Awards. The MURTEC Breakthrough Awards honor restaurant companies for outstanding achievement in business innovation. The awards are presented to operators for leveraging groundbreaking technology and innovative strategies to improve customer engagement and/or the overall enterprise. The MURTEC Breakthrough Awards are sponsored by NovaDine, an enterprise-class digital and mobile ordering solution provider to the restaurant industry. Now in its 13th year, the MURTEC Breakthrough Awards will
Advancements in technology continue to change how restaurants serve customers, especially when it comes to online ordering. A Fortune restaurant technology survey found the percentage of orders booked using a mobile device is now 6.6 percent of the total and exceeded the quantity placed verbally over the telephone. Restaurants with online ordering cater to a growing generation of consumers with on-demand expectations and we predict restaurant technology will keep up with this demand in 2018. Here are
  Panda Express Case Study Empowering the Guest Experience with Online Ordering   Situation As the largest Asian segment restaurant chain in the United States, with more than 2,000 locations, Panda Express executives recognized a shift in customer’s preferences and expectations regarding convenience. Four years ago, they began searching to find the right solution to help the brand increase sales, reach new guests and improve access. The decision to develop an online ordering platform for Panda
We’re back from a busy and productive few weeks at MURTEC and the Restaurant Leadership Conference (RLC) showcasing our feature-rich online ordering solutions and latest developments in digital ordering. It was thrilling to spend time meeting with restaurant industry leaders to share the depth of our abilities and better understand their unique needs. Conferences like these are interesting and this year was exceptional. It’s an incredible time of progress as online ordering, demand generation, and
          Braum’s Ice Cream & Dairy Chooses NovaDine to Launch Digital & Kiosk Ordering   Raleigh, NC – April 12, 2018 - NovaDine, an online ordering software solution for the restaurant industry, has been selected as the digital ordering partner/system for Braum’s Ice Cream & Dairy Stores. Oklahoma City based Braum’s plans to pilot the new service this summer. The service will then be rolled out to the 280 locations that
  Experiencing chargebacks with some of your online orders and can't win the disputes?  NovaDine's new 3D Secure support will help you fix this problem. This feature adds an additional security layer for online credit and debit card transactions to prevent fraud, and shifts chargeback responsibility to the merchant provider. To learn more about this feature, please contact us at: Telephone: +1 877 857-0111 E-mail: sales@novadine.com    
NovaDine sponsored the first Murtec Breakthrough Awards event in New York City, where our CEO presented the Enterprise Innovator and Customer Engagement Innovator awards. NovaDine was chosen to provide a topic for the MURTEC Topic Table discussions at the group lunch.  Our topic was 'Improving Customer Order Ahead Experience' focusing on Just in time food production and Order accuracy. We had a full table and everyone left the table with a little more knowledge on the topic. Dave
Panda Express has partnered with Inktel to test our Call Center feature in 73 of their stores.  The goal is to: To increase efficiency vs. phone orders To provide a convenient ordering alternative for their Guests To Become Loved by their Guests by delivering the best phone ordering experience
More and more businesses that operate online are becoming aware that the Americans with Disabilities Act (ADA) applies to their web-based activities.  ADA website compliance means that a website makes the information it holds as accessible as possible to Americans with a range of disabilities. Our sites are now designed to: Provide text alternatives for non-text content. Provide captions and other alternatives for multimedia. Make it easier for users to see and hear content. Help
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